Claims Handling & Management
They do say that a broker without a good claims service is like a Formula One team without a good pit crew.
At Russell Scanlan, our claims handling and management support team is here to help and guide our clients when they most need it and respond quickly to all claims matters.
Our team has the knowledge and experience to ensure that the underwriter makes good on the promise to pay that sits behind every policy we sell. In many cases that will require site visits to accompany loss adjusters, organising meetings with the insurers and working with third party accident management companies to mitigate claims and to ensure that the claims experience is not prejudiced in any way.
Regular reviews and provision of claims reports will also highlight any worrying claims trends that may warrant further investigation internally.
From document gathering, site attendance, third party negotiations and Ombudsman support: we do what needs to be done to get the right results for our clients.
It’s as simple as that.
Speak to us about a claim
If you need to speak to someone urgently about a claim, please call the main office number on 0115 798 0786. Out of office hours emergency contact details are also available by calling the main office number.